Frequently Asked
 
Questions
1.    What is MARS?
MARS is the online conference administration platform, and in order to carry out one or more of these crucial tasks, a user account is required.

1.1  Profile Management
  • Update personal information
  • Manage contact details

1.2  Submission Handling
  • Submit papers, abstracts, or proposals
  • Track submission status
  • Receive submission confirmation and notifications
  • Apply for fee discounts and submit proof of eligibility for verification

1.3  Review and Feedback
  • Access assigned reviews (applicable to reviewers only)
  • Provide feedback and review results (applicable to reviewers only)
  • View feedback and review results

1.4  Registration
  • Register for the conference
  • Pay registration fees
  • Access registration confirmation and receipts

1.5  Program Management
  • View conference schedule
  • Bookmark sessions of interest
  • Download session materials

1.6  Communication
  • Receive important announcements
  • Contact organizers
  • Participate in discussion forums

1.7  Support and Resources
  • Submit support requests
  • Track support ticket status

1.8  Compliance & Documentation
  • Complete compliance checks
  • Upload required documentation
  • Download conference related documents
2.    Do i need to create a new user account for each event, or can I use my existing account for future events.
You can use your existing account for future events without needing to create a new one
3.    How can I set up an account for myself, needed to perform all essential functions in the online conference management platform?
To set up a user account, log into the portal and follow the "Create A New User Account" instructions. Click "Login" → "Create A New User Account"
4.    How do I make a submission
Log into the portal and follow the submission guidelines provided in the "My Submissions" section of the Attendee Options dashboard.
5.    When are the submission deadlines, author registration dates, and other crucial details due?
The conference homepage's "Attendees" section has deadlines under "Key Dates"
6.    Where can I get details about the conference location, lodging, local transportation, invitation and visa?
See the conference homepage's "Travel & Stay" section for details on the conference venue, invitation letters, visa requirements and application procedures, as well as local transportation guidelines.
7.    Who do I contact for technical support?
For technical support, please navigate to page bottom, where you can submit a help request or find contact information for immediate assistance.
8.    Will the conference be held in-person, digitally or as a hybrid event?
Unless otherwise specified on the conference website or other branding materials, the event will be held in person.
9.    What are the conference fee rates and are there any concessions available?
Please see the conference homepage's "Submit & Register" section for details.
  1. "Fees" lists the pricing for different participation levels and available fee reductions.
  2. "Discount Proofs For Verification" The announcement on discount proofs list all concession types and required supporting documents.
10.    Are there any additional fees payable?
Beyond the registration fee, there may be additional costs for optional activities such as workshops, special sessions, field trips and social events. Please review the detailed fee structure on the conference homepage's "Submit & Register → Fees" section for a complete list of any additional fees that may apply.
11.    What payment methods are acceptable for conferences fees?
We accept various payment methods for conference fees, including credit/debit cards, digital wallets and bank transfers. Detailed payment instructions and payment options are available during the registration process in the "Submit & Register → Fees" section of our website. If you have any questions or need assistance, please contact our support team.
12.    What proof is required for students to receive a fee concession?
The announcement on discount proofs list all concession types and required supporting documents. For more information, please see "Discount Proofs for Verification" in the "Submit & Register" section of the conference homepage.
13.    What proof is required for partner society members to receive a fee concession?
The announcement on discount proofs list all concession types and required supporting documents. For more information, please see "Discount Proofs for Verification" in the "Submit & Register" section of the conference homepage.
14.    What is the conference refund and cancellation policy
Refunds are permitted under specific circumstances according to our conference refund policy. For information on deadlines and the refund procedure, go to "Polices & Code of Conduct" under "Fees" in the "Submit & Register" section of the conference's homepage.
15.    I want to request an official invitation letter to facilitate my internal travel process, and if applicable to support my visa application for attending the conference.
Registrants and authors whose abstract submissions have been accepted can obtain Invitation Letter under "Attendee Options" after signing into MARS
16.    Could you provide details about the session proposal review procedure, including the identities of the reviewers and the process of listing accepted proposals to attract abstract submissions?
Section presidents and designated program committee members will review all proposals for content and merit. Accepted proposals will be listed as sessions to attract abstract submissions. Session proposals will be either Accepted or Rejected. Those whose contents are similar or closely related may be joined, combined or merged to form a single session. If the session involves 3 or more Sections, the session will be channelled to Interdisciplinary Geosciences (IG).
17.    Can I revise and resubmit a submission that has been rejected?
Regretfully, once a material is rejected, it cannot be revised and resubmitted to the conference.
18.    What are the different type of session proposals that can be submitted?
An interested organizer can convene a regular session. There are also proposals to convene special sessions. The rules and guidelines can be found in the "Submit & Register" section on the conference website's home page.
19.    What is the abstract format?
An abstract should contain text only and may not exceed 300 words. Please refer to the "Submit & Register" section of the conference website's homepage.
20.    What happens if my abstract is accepted but I am unable to attend the meeting to make the presentation?
Without a registration, the conference will not permit your abstract to be given a presentation slot. If your accepted is accepted but you are unable to attend the meeting to make the presentation, consider the following options:
  1. Co-Author Presentation: Arrange for a co-author or colleague who is attending the meeting to present the abstract on your behalf. Ensure they are familiar with the content and are prepared to answer questions.
  2. Withdrawal Request: Contact the organizer promptly to discuss the possibility of withdrawing your abstract and consequently, the presentation from the program. Send an email to info@asiaoceania.org or the person in charge of your session to seek a withdrawal.
21.    Where will the presented abstracts be published?
Abstracts that are accepted are never published. During the conference, abstracts are available online. Following the meeting, all presented abstracts are available in the society website homepage's Archive section: https://www.asiaoceania.org/society/public.asp?page=home.asp
22.    How can I obtain proof of attendance at the conference?
"Proof of Attendance" can be obtained from the "Attendee Options" section after signing into MARS. You must, however, wait until after the conference is over.
23.    What are the different types of funding support that can be available to authors/presenters?
The Author of an accepted abstract may be qualified for Student Volunteer Fee Waiver, Reduced Registration Fee, or AOGS Comps. To verify your eligibility and submit your application, please go to the conference homepage's "Submit & Register" section.
24.    Could you please provide more details about AOGS Membership?
By attending an AOGS Annual Meeting, one can become an AOGS member. Membership in AOGS is only good for three annual meeting years following the most recent one that you attended. One must attend an annual meeting at least once in each of the three years to keep their membership active; else, it expires. This is as illustrated below.

1st Annual Meeting New Member
2nd Annual Meeting Current Member
3rd Annual Meeting Current Member
4th Annual Meeting Current Member
5th Annual Meeting Non Member
25.    I submitted my abstract but now wish to withdraw. Can I request a refund?
Abstract submission fees are non-refundable under almost all circumstances.
26.    I created an abstract, but the system is asking for payment, and I cannot find where to upload my abstract. What should I do?
You will be able to enter your abstract details only after payment has been made.
27.    What should I do if I accidentally withdrew my abstract?
Please contact info@asiaoceania.org for assistance in reinstating your abstract.
28.    How can I change the session after completing my abstract submission?
Click "Edit" and select your preferred session from the dropdown menu. Changes can only be made before the abstract editing deadline.
29.    Are there deadlines for requesting a registration fee refund?
Refunds are permitted under specific circumstances according to our conference refund policy. For information on deadlines and the refund procedure, go to "Polices & Code of Conduct" under "Fees" in the "Submit & Register" section of the conference's homepage.
30.    I will be presenting a poster. Do i need to print it myself?
Yes, presenters are responsible for printing their own posters. Recommended printing services (if available) will be listed on the conference website.
31.    I already made payment, but the poral still shows "unpaid."
  1. Payments via credit/debit card or online platforms may take up to 24 hours to be reflected.
  2. Payments via bank transfer may take up to 72 hours to be reflected.
32.    Is there a program book, or where can I view the abstracts?
There is no printed program book.
  1. The complete agenda is available digitally on the conference website and in the conference app, which can be downloaded from the website once released.
  2. Registrants will be contacted individually via email to download the app, so it is important to complete registration early.
  3. Onsite badge printing will also be done through the app.
33.    Will my abstract title appear on the Proof of Attendance?
Yes, the Proof of Attendance will include the title of the abstract that you presented.
34.    When will I be informed of my final presentation mode?
As soon as the program committee has approved the assignment, you will be informed.
Each author will receive an email with their presentation schedule.
The author's MARS user account likewise contains the same data.
35.    Can I request a change to my final presentation mode? If so, who should I contact?
Presenters may request a change to their final presentation mode; however, certain programs - such as Best Student Poster Competition and High School Student Poster - require poster presentation only, and any change of mode will result in disqualification from these programs. Requests for changes can be sent by email to info@asiaoceania.org or the relevant session convener.
36.    Which session should I submit my abstract to?
Please review the session descriptions available on the conference website homepage’s "Submit & Register" → "Abstract". Under the “Sessions & Conveners” section, select the session that best matches your abstract. If your abstract does not fit any specific session, you may submit it to the General Session within the appropriate Section.
Contact
 
Us
Society Business, Feedback & Complaints
Tel: (65) 6472 3108 Ext 108
Program & Desktop Assistance
Exhibition & Sponsorship - To Inah
Tel: (65) 6472 3108 Ext 104
Name
Email Address
Subject of Interest
Message